Course Name

CERTIFIED NEURODIVERSITY PRACTITIONER

Course Description

Neurodiversity is critically important for organizations today because it unlocks a wealth of untapped talent and innovation. Embracing neurodiversity fosters an inclusive work environment where individuals with diverse neurological profiles are empowered to thrive and contribute their unique skills and perspectives. This diversity of thought and problem-solving can lead to creative solutions, increased productivity, and a competitive advantage in a rapidly changing world. Ultimately, neurodiversity is a strategic imperative for organizations seeking to drive innovation, enhance their bottom line, and make a positive social impact.

In this course, you get to explore the world of neurodiversity practice in these dynamic and practical sessions. Learn how to leverage neurodiversity knowledge, skills, know-how, tools, and technologies to drive business growth. Gain from the hands-on experience of real-world expertise and develop a solid foundation in organizational neuroinclusion strategies.

This course was created and designed to enable quick learning of all the essentials of neurodiversity. You will gain the knowledge, skills, and know-how to kick-start your own neurodiversity practice in a few weeks. Whether you are a professional working in an organization or a freelancer, you stand to benefit from the ever-growing demand for neurodiversity-affirming professionals across sectors and domains.

Course Objectives

• Upon completion of this course, participants will be able to conceptualize, plan, design, and execute neurodiversity initiatives in organizations.
• By the end of the course, participants will be equipped and empowered with all the necessary knowledge, skills, and tools they need to launch an independent career as a neurodiversity practitioner.
• At the conclusion of this course, participants will demonstrate that they can create their own materials and tools that they can use for the benefit of their clients/organizations and be major contributors to DEI initiatives.

Who is it for?

This course is ideal for professionals in the fields of Human Resources, Talent Acquisition, Hiring/Recruitment, Organizational Development, Learning & Development, Training, Coaching, Consulting, Managers and Business Leaders to develop their people skills and worldview, gaining an edge profesionally..

Course Format

PRE-WORK
Participants will receive introductory reading material in PDF format immediately upon registration via email. They are required to read and understand this material before answering a quiz, a link for which will be provided along with the introductory material.

LIVE ONLINE SESSIONS
The live sessions will feature a mixture of lectures, presentations, group work, discussions, and quizzes.

FOLLOW UP SESSIONS
There will be four follow-up sessions. These sessions will also be live and will feature Q&A, group discussions, guest speakers, and networking opportunities.

Course Duration

The total course duration is 12 hours, including;

1. Pre-work – 2 hour
2. Live sessions – 6 hours
3. Follow-up sessions – 4 hours

Course Schedule

LIVE ONLINE SESSIONS
Dates: Live training sessions will be held on 4th, 5th, and 6th Apr’2024.

Timings: 4 pm to 6 pm India | 6:30 pm to 8:30 pm Singapore | 2:30 pm to 4:30 pm Dubai

FOLLOW UP SESSIONS

Dates: 12th & 13th and 19th & 20th Apr’2024

Timings: 4 pm to 5 pm India | 6:30 pm to 7:30 pm Singapore | 2:30 pm to 3:30 pm Dubai

Course Assignments & Quizzes

The learning process will include quizzes at the pre-work stage and after each live session. On completion of the live sessions you will need to complete an assignment to qualify for certification.

Registration & Enrollment

Click on any of the ENROLL NOW buttons to initiate your payment for registration. On completion of payment processing, you will be redirected back to this page and receive your payment receipt via the email used for registration.

This means 9 out of 10 times that your enrollment has been approved and processed. However, in exceptional situations, for any reasons like ‘payment not credited to our account’ or ‘insufficient information provided’ or ‘overbooking’  or any such causes, enrollment may be canceled, and the amount refunded within 14 working days.

NeuroGifted also reserves the right to approve or reject any registrations at its discretion. Right of admission is reserved.

Shortly after the payment and enrollment process, you will receive the pre-work with instructions on further steps.

Tuition Fee

0NeuroGifted has made every effort to make the course affordable. We also have great discounts for early bird registrants. Details are as follows:

1. EARLY BIRD BONUS DISCOUNT – 10th to 29th Feb’24

– Registrations within India – Rs.18,000/- plus GST 18% = Rs.21,830/-

– Registration outside India – $ 262 (may vary due to currency fluctuation)

2. EARLY BIRD SPECIAL DISCOUNT – 1st to 15th Mar’2024

– Registration within India – Rs.20,000/- plus GST 18% = Rs.23,600/-

– Registration outside India – $ 284 (may vary due to currency fluctuation)

3. REGULAR REGISTRATION – 16th to 31st Mar’2024

– Registration within India – Rs.21,500/- plus GST 18% = Rs.25,370/-

– Registration outside India – $ 305 (may vary due to currency fluctuation)

Qualifying for Certification

As a rule, you are required to post 100% attendance for the live sessions and complete all the quizzes, the course assignment, and course feedback within the stipulated time to qualify for certification.

System Requirements

• Zoom works best on a desktop or laptop. Please avoid joining with a mobile device.
• If you do not have Zoom installed. Please install it and open your account if necessary.
• Test your audio and video features and ensure they are working fine.
• Get acquainted with the features of Zoom like mute, unmute, emoji, and other settings.
• Upload your profile picture. It will help us recognize you.
• Zoom supports Windows 7, 8, and 10 or later versions.
• Zoom is compatible with macOS 10.9 (Mavericks) and later versions.
• Processor: A dual-core 1.5 GHz CPU or higher is recommended.
• RAM: At least 4 GB of RAM for smooth performance.
• Internet Connection: Please check your network and confirm that it has a stable internet connection. All sessions will be over ZOOM. A stable internet connection with at least 1.5 Mbps download and upload speed is recommended for standard-definition video and audio.
• Webcam and Microphone: A built-in or external webcam and microphone are necessary for video and audio communication.
• Speakers or Headphones: You’ll need speakers or headphones to hear the audio.

Log in Time

Please log in to the sessions at least 5 minutes before the scheduled start time. 

Queries

If you have any further queries regarding the course, please reach out to us at hello@neurogifted.com

What is CPD?

CPD stands for “Continuing Professional Development.” It is a structured approach to learning and skill development that professionals undertake throughout their careers to enhance their knowledge, skills, and competence in their respective fields. CPD is not limited to any specific profession but is a concept applied across various industries and sectors.

Key aspects of CPD:

Ongoing Learning: CPD involves the process of continuously acquiring new knowledge and skills or refining existing ones. It is not a one-time event but a lifelong commitment to learning and professional growth.

Structured Activities: CPD activities can take various forms, including workshops, courses, seminars, conferences, online learning modules, on-the-job training, mentoring, research, and more. These activities are typically planned and structured to ensure that they contribute to the professional’s development.

Professional Relevance: CPD activities are designed to be relevant to a professional’s specific industry or field. They aim to address current trends, emerging technologies, regulatory changes, and best practices within that domain.

Documentation and Recording: Professionals often need to document their participation in CPD activities, which may involve keeping records of completed courses, certificates, or other forms of proof of learning. This documentation can be important for regulatory compliance or career advancement.

Regulatory Requirements: In some professions, regulatory bodies, licensing authorities, or industry associations mandate CPD as a requirement for maintaining professional certifications or licenses. These requirements ensure that professionals stay current and competent in their roles.

Career Development: CPD is seen as a means to enhance career prospects. By continually improving their skills and knowledge, professionals become more valuable to employers and may have better opportunities for career advancement and increased earning potential.

Self-Directed Learning: While some CPD activities may be organized by employers or professional associations, many professionals also engage in self-directed CPD. They take the initiative to identify their learning needs and seek out relevant opportunities.

Personal and Professional Growth: CPD not only benefits organizations and industries but also contributes to personal and professional growth. It allows individuals to fulfill their potential and adapt to changes in their fields.

What is CPD Standards?

Based in the UK, the CPD Standards accreditation operates internationally and meets the CPD requirements and expectations for all professional bodies, regulators, and membership organizations across the globe. This means that a professional attending an accredited CPD training activity, outside of the UK, can receive a CPD Certificate of Attendance, which can then be used towards their national CPD requirements.

Due to the research undertaken by the CPD Standards Research Project with various professional bodies and regulators, the accreditation is recognized and respected internationally. Formal CPD Standards certificates are issued and accepted in a multitude of countries and across all professional sectors, and many of our internationally accredited providers report positive benefits from utilizing a British, research-led accreditation.

Why are CPD points sought after by professionals worldwide?

CPD points are highly sought after by professionals worldwide because they provide a structured way to continuously improve their skills, meet regulatory requirements, advance their careers, and stay relevant in their respective fields. Ultimately, CPD helps professionals maintain their competence and adapt to the ever-changing demands of the modern workplace.

We compiled some reasons here for your reading.

Skill Enhancement: CPD programs provide opportunities for professionals to update and enhance their skills and knowledge in their respective fields. This is crucial in today’s rapidly evolving work environments, where staying up-to-date is essential for career advancement.

Career Advancement: Many industries and organizations require professionals to maintain a certain level of CPD to be eligible for promotions or to qualify for specialized roles. Accumulating CPD points can thus boost one’s career prospects.

Regulatory Compliance: In some professions, regulatory bodies or licensing authorities mandate that professionals earn a specific number of CPD points to maintain their licenses or certifications. Failure to meet these requirements can result in the loss of professional status.

Professional Accountability: CPD encourages professionals to take responsibility for their own learning and development. It reinforces the importance of staying current and competent in one’s field, which ultimately benefits both the individual and their clients or employers.

Improved Performance: By participating in CPD activities, professionals can improve their performance on the job. This can lead to increased productivity, better problem-solving abilities, and higher quality work, all of which are highly valued by employers and clients.

Networking Opportunities: CPD events often provide opportunities for professionals to network with colleagues and experts in their field. Building a professional network can open doors to new opportunities and collaborations.

Global Recognition: CPD points are recognized internationally, which is particularly important for professionals in fields where global standards and practices are crucial, such as healthcare, engineering, and finance.

Demonstrated Commitment: Earning CPD points demonstrates a commitment to professional growth and development. Employers and clients often value professionals who are proactive about their learning and strive to stay at the forefront of their industry.

Adaptation to Change: Industries are constantly evolving due to technological advancements, regulatory changes, and market dynamics. CPD allows professionals to adapt to these changes more effectively and stay competitive in their careers.

Personal Satisfaction: Many professionals find personal satisfaction in learning and growing in their careers. CPD activities can be intellectually stimulating and personally fulfilling.

NeuroGifted (“us”, “we”, “our”) is committed to protecting and respecting your data privacy. We want you to know how we use and protect your personal information. This includes informing you of your rights regarding the personal information that we hold.

This Privacy Policy sets out how we may use, process and store your personal data. Personal data is any information that can be used to identify or be reasonably associated with a specific person.

We need your personal data in order to deliver contractual/legal obligations you may have with us or to allow us to provide you with our services. In other cases, we will collect that information from you with your permission and consent.

Where NeuroGifted provides services to you on its own behalf (such as when you use our websites or purchase products or services from us), NeuroGifted is the “Controller” for all the personal data collected.

Personal information we may collect from you:

NeuroGifted may collect information from you because we have a legal reason (allowed by law or under contract) to collect the information, or because you have consented for us to do so for a specific purpose, or we have a legitimate interest.

Information you give us:

You may give us information about you with your consent or as required for you to use our services, for example:

• Information you provide to create an account with us
• The forms, emails, and other communications that you send us or otherwise contribute, such as support inquiries or posts to our message boards or forums. Please be aware that information on public parts of our websites and online platforms is available to others
• Your marketing preferences
• Information you share with us in connection with surveys or promotions
• Information you share with us by applying for a job at NeuroGifted
• Information you submit to us at a workshop, training, or event

This information may be personal, financial, educational, or related to your employment history.

Sometimes we require you to provide us with information for legal reasons, such as to enter into a contract with us, when you are buying products or services, or when you are applying for a job at NeuroGifted.

Information obtained from your use of our services:

When you use our services, we collect information about your activity on and interaction with our websites and/or online platforms, such as your IP address, your device and browser type, your preferences, the web page you visited prior to coming to our website and/or online platform, and information about how you interact with our websites and/or online platforms.

Some of this information is collected automatically using cookies and similar technologies when you use our services. 

Websites and Online Platforms usage information:

We use a third-party service, Google Analytics, to collect standard website performance information.  This information is processed in a way that it does not identify individuals. Web usage information is collected by our web server and from other sources including search engines, internet service providers, page tagging techniques including JavaScript, and cookies. We use IP addresses to analyze trends, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

If you visit our website, we may automatically collect information about you, for example:

• IP addresses
• Information about the technology you use to connect to our website and/or online platform
• What parts of our website you click on and how long you look at our website.

As well as the information that you provide, we receive and store a range of website and online platform usage information whenever you use one of our websites or online platforms. If we want to collect personal information, we will be clear and specific about why we require this information and ask you to opt in.

We use this to:

• assess the effectiveness of marketing campaigns
• develop and deliver services and information that better meet your needs
• inform you of events, services, and products that we believe to be relevant to you, where you have consented to be contacted for such purposes.

Cookies:

Our website neurogifted.com puts small files (known as “cookies”) onto your computer to collect information about how you use our site.

Cookies are used to:

• measure how you use the website / online platform so it can be updated and improved based on your needs
• remember the notifications you’ve seen so we don’t show them to you again
• NeuroGifted website does not use cookies to identify you personally but to gain useful knowledge about how the site is used so we can keep improving it for our users. 

You will normally see a message appear on the site before we store a cookie on your computer.

NeuroGifted website uses Google Analytics to collect data that we use to improve your experience of our sites and platforms.

Google AdWords:

Google Analytics allows us to record information about the page a user has seen on our website, for example, the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to “remember” what a user has done on previous pages/interactions with the website.

Important: Google Analytics does not store any personal information about website users. Please refer to the Google Analytics privacy document for more details.

Information about how visitors can opt out of Google’s use of cookies can be seen at  Google’s Ads Settings.

Third Party Cookies:

First-party cookies are those that we set for our website; third-party cookies are cookies that originate from different websites. We do not control the setting of third-party cookies, so if you are concerned you should check the policy on the third-party website.

An example of a third-party website we use is YouTube. We may have a number of videos on neurogifted.com and although we own (or have permission to use) them, the video content is actually streamed from YouTube. You may therefore receive a YouTube cookie if you view one of our videos.

Children:

We believe in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain personal information from persons under 18 years of age, for our public examinations, and no part of any of our website is directed at persons under 18 years of age. If you are under 18 years of age, then please do not use or access our website at any time or in any manner. We will take appropriate steps to delete any personal information of persons less than 18 years of age if it was provided directly by them.

If you are a parent or legal guardian or carer (responsible adult) and believe your child has given us information, you can contact us at hello@neurogifted.com, and we will take appropriate steps to investigate and address the issue.

Why does NeuroGifted collect personal information?

NeuroGifted collects information for some or all of the following reasons:

• To provide services to you, for example: information that identifies you, such as your name, username, and email address
• to allow you to register with us
• to deliver the online training you purchased from us 
• to manage your certification, including validation of your certification/qualification by us
• to provide you with any of the services available via our websites and/or online platforms.
• To provide information about products or services you have shown interest in purchasing within a reasonable time afterward if you are an existing NeuroGifted customer.
• To provide information to you about products or services you have purchased from us, or related products or services.
• To provide information to you about our products and services if you have consented to receive it.
• To employ you or consider you for employment.
• To provide goods or services to you under contract.
• For legal reasons, for example, if you have entered into a contract with us.

What legal basis does NeuroGifted have for processing my information?

NeuroGifted may process your information because:

• We have a contract with you;
• You have given us permission to do so;
• We must provide services to you after you have purchased something from us
• We must provide services to you because you have taken one of our courses;
• To comply with the law.
• All these are reasons NeuroGifted may legally process the information we have about you.

How long will we keep your personal information?

NeuroGifted will not retain your personal information for longer than required.

We will keep your personal information:

• For as long as required by law
• Until we no longer have a valid reason for keeping it
• Until you request us to stop processing it
• We will retain personal data collected for as long as required to do what we say we will in this policy unless a longer retention period is required by law.

We may keep just enough of your personal information to ensure that we comply with your requests not to use your personal information or comply with your right to erasure. For example, we must keep your request to be erased even if it includes your personal data until such time as you are no longer our customer.

Links to Other Websites:

Our websites and online platforms may contain links to other websites. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of the website. The operators of other sites may collect information from you, which will be used by them in accordance with their own terms and conditions, and privacy policies.

This privacy notice applies only to our websites and/or online platforms. We are not responsible for privacy practices within any other website. You should always be aware of this when you leave this website and we encourage you to read the privacy statement on all other websites that you visit.

Changes to Our Privacy Policy:

We may update or amend this Privacy Policy from time to time, to comply with law or to meet our changing business requirements. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on the NeuroGifted website (https://neurogifted.com/). We encourage you to review the NeuroGifted website regularly for the latest information on our privacy practices. By continuing to access our website and/or online platforms or using any of our services, your access and use will be subject to these updates and amendments.

NO REFUND POLICY

Certified Neurodiversity Practitioner Course

At NeuroGifted, we are committed to providing high-quality products and services including live online training courses designed to help you achieve your learning goals. Please carefully read and understand our No Refund Policy before enrolling in any of our courses.

1. No Refund Policy:

By enrolling in our online training courses, you acknowledge and agree that NeuroGifted has a strict No Refund Policy. Once you have enrolled in a course and made payment, no refunds will be granted under any circumstances.

2. Course Access:

Upon enrollment and successful payment, you will gain access to the course materials, live sessions, quizzes, and other learning resources. Access to the course is granted for the duration specified in the course description.

3. Responsibility for Course Completion:

It is your responsibility to ensure that you have reviewed the course details, prerequisites, and other relevant information before enrolling. You should also allocate sufficient time and resources to complete the course successfully. You have to ensure 100% attendance in all sessions. Failure to complete the course or any dissatisfaction with the course content or delivery does not qualify for a refund.

4. Course Changes, Cancellations, and Conditional Refund:

While we strive to maintain the accuracy and quality of our courses, NeuroGifted reserves the right to make changes, updates, or cancellations to any course without prior notice. In the event of cancellation of the course for any reason, NeuroGifted within ensure a full refund within 14 working days from the date of such cancellation. 

5. Technical Issues:

If you encounter technical issues that disrupt the sessions, we will make reasonable efforts to resolve them promptly. However, technical issues, including internet connectivity problems at the participant’s end, do not constitute grounds for a refund.

6. Unauthorized Access:

It is your responsibility to safeguard your login credentials and prevent unauthorized access to your login account. If you believe your account has been compromised, please contact our support team immediately. Unauthorized access and any resulting issues are not eligible for a refund.

7. Dispute Resolution:

In the event of any dispute or concerns related to our online training courses, we encourage you to read and follow the Grievance Redressal Policy/Complain Procedure Policy for assistance and resolution.

8. Contact Information:

For inquiries or assistance, please contact:

Email: hello@neurogifted.com

9. Changes to the No Refund Policy:

NeuroGifted reserves the right to modify this No Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Please review this policy periodically to stay informed of any updates.

By enrolling in our online training courses, you acknowledge that you have read, understood, and agreed to our No Refund Policy.

Sincerely,

Anima Nair

Course Director

NeuroGifted

ACCESSIBILITY & INCLUSION POLICY

Certified Neurodiversity Practitioner Course

Policy Statement: NeuroGifted is committed to providing equal learning opportunities for all delegates, including those with disabilities. This policy outlines the procedures and guidelines for providing reasonable accommodations to delegates with disabilities, such as visual or audio impairments, participating in our online learning program. Our goal is to create an inclusive and accessible learning environment that allows every delegate to fully engage with our courses.

Scope: This policy applies to all delegates enrolled in NeuroGifted’s online learning course and all NeuroGifted staff members involved in the program’s administration and delivery.

Definitions:

1. Delegates with Disabilities:Delegates who have disabilities, including but not limited to visual or audio impairments, that substantially limit one or more major life activities.

Responsibilities:

1. Delegates:

• Delegates with disabilities are responsible for disclosing their specific accommodation needs to NeuroGifted at the earliest possible stage.
• Delegates should provide appropriate documentation of their disability, as required, to support their accommodation requests.

2. NeuroGifted:

• NeuroGifted is responsible for promptly reviewing and responding to accommodation requests made by delegates with disabilities.
• NeuroGifted will maintain the confidentiality of delegate disability-related information and documentation.
• The institution will work collaboratively with delegates to determine appropriate accommodations based on individual needs.

3. Instructors:

• Instructors must be informed of and comply with approved accommodations for delegates with disabilities.
• They should ensure that course materials, content, and communication methods are accessible to all delegates.
• Instructors are encouraged to provide flexibility and support to ensure that all delegates have equal access to the learning experience.

Procedures:

1. Request for Accommodations:

• Delegates with disabilities should submit accommodation requests to the designated contact person at NeuroGifted.
• Accommodation requests should be made well in advance, preferably at the beginning of each course or program.
• Delegates should provide relevant documentation supporting their request, such as medical records or assessments.

2. Review and Determination:

• The Disability Services Office will review the accommodation request and documentation provided by the delegate.
• NeuroGifted will engage in an interactive process with the delegate to determine reasonable accommodations that meet their individual needs.

3. Implementation of Accommodations:

• NeuroGifted will work with relevant staff and faculty to implement approved accommodations.
• Faculty will receive information about approved accommodations and are responsible for ensuring their implementation in the classroom.

4. Accessibility of Course Materials:

• NeuroGifted will ensure that all course materials, including documents, videos, and web-based content, are accessible to delegates with disabilities.
• This may involve providing alternative formats, captioning videos, or using assistive technologies.

5. Continuous Review:

• NeuroGifted will periodically review and assess the effectiveness of accommodations provided to delegates with disabilities.
• Adjustments will be made as necessary to ensure ongoing accessibility and inclusivity.

Complaints and Appeals: Delegates who believe their accommodation requests have been unfairly denied or mishandled may follow NeuroGifted’s established complaints and appeals process, as outlined in the institution’s general grievance policy.

Policy Review: This policy will be reviewed periodically to ensure its effectiveness and compliance with applicable laws and regulations.

 GRIEVANCE REDRESSAL/COMPLAINTS PROCEDURE POLICY

Certified Neurodiversity Practitioner Course

1. Purpose: The purpose of this Complaints Procedure Policy is to provide a structured and transparent process for clients and learners enrolled in our online learning courses to raise and resolve concerns or complaints they may have regarding the course content, delivery, or related matters. This policy ensures that all complaints are addressed promptly and fairly to maintain a high standard of quality in our online education services.

2. Scope: This policy applies to all clients and learners who are enrolled in the CERTIFIED NEURODIVERSITY PRACTITIONER online course.

3. Complaint Definition: A complaint is defined as any expression of dissatisfaction, whether written or verbal, related to our online learning courses or services provided by NeuroGifted. Complaints may include issues related to course content, instructors, technical problems, communication, assessment, or any other aspect of the online learning experience.

4. Filing a Complaint: Clients and learners are encouraged to follow the following steps when filing a complaint:

4.1. Step 1: Contact Support
In the event of a complaint, clients and learners should first attempt to resolve the issue by contacting our customer support team via email to hello@neurogifted.com.

4.2. Step 2: Formal Complaint
If the complaint remains unresolved after contacting customer support, clients and learners may file a formal complaint. This can be done by sending an email to support@neurogifted.com with the subject line “Formal Complaint – CNP Course – Month/Year”. In the email, please provide a detailed description of the issue, any relevant documentation, and your contact information.

5. Acknowledgment and Resolution

5.1. Acknowledgment of Complaint
Upon receipt of a formal complaint, NeuroGifted will send an acknowledgment email within 2-3 business days. This email will confirm receipt of the complaint and outline the expected timeline for resolution.

5.2. Investigation and Resolution
NeuroGifted will conduct a thorough investigation of the complaint, which may involve reviewing course materials, communications, and relevant records. We will aim to provide a resolution within 14 business days from the date of acknowledgment.

5.3. Communication of Resolution
After completing the investigation, NeuroGifted will communicate the resolution to the client or learner via email. The resolution may include corrective actions, refunds, or any other appropriate measures to address the complaint. Our goal is to provide a clear and satisfactory resolution.

6. Escalation – Unsatisfactory Resolution

If the client or learner is not satisfied with the resolution provided, they may request further escalation by sending an email to anima@neurogifted.com. The complaint will be reviewed by senior management, and a final resolution will be communicated within 7 business days.

7. Feedback

NeuroGifted values feedback from clients and learners to continually improve our online learning courses and services. After the resolution of a complaint, we may request feedback to help enhance our offerings.

8. Policy Review

This Complaints Procedure Policy will be reviewed annually or as needed to ensure its effectiveness in addressing complaints related to our online learning courses.

9. Contact Information

For inquiries related to this Complaints Procedure Policy or to file a complaint, please use the following contact information:

• Customer Support: hello@neurogifted.com
• Formal Complaints: support@neurogifted.com
• Escalation: anima@neurogifted.com